SpinVoyage Privacy Policy

At SpinVoyage, we are committed to protecting the personal data of everyone who visits or plays at our online casino. This Privacy Policy explains how we collect, use, store and protect your information when you access SpinVoyage Online Casino at spinvoyage.com, whether through our desktop site, mobile web platform or installable app. By registering an account with us, you agree to the practices described below. If you do not agree with any part of this policy, we ask that you do not use our services.

Our casino is owned and operated by Clarity Castle s.r.l., a company established under the laws of Costa Rica, registered address 11501, San Jose, Montes de Oca, San Pedro, Los Yoses, Av. 8-10, St. 39, LY Center. We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202506048-FI2, covering both b2b and b2c activities.

Information We Collect

When you create an account at Vegas Voyage... that is, SpinVoyage, we collect information necessary to verify your identity, process payments and provide you with our games and sportsbook. We gather the following categories of data:

• Registration details such as your name, date of birth, e-mail address and phone number
• Identity verification documents, including a government-issued photo ID and proof of residence no older than 3 months, which we may request during our KYC process
• Payment information connected to methods such as Visa, Mastercard, SEPA, Revolut, Wise, N26, Google Pay, Apple Pay, Neteller, Skrill, Paysafecard, Interac, MuchBetter and ecoPayz
• Technical data including your IP address, device type, browser information and session logs
• Gaming activity data, such as wagers placed, games played and loyalty points earned
• Communications you send to our support team via live chat or e-mail

We at SpinVoyage only collect data that is relevant to providing our services, preventing fraud and complying with our licensing obligations. We do not knowingly collect information from anyone under the legal gambling age in their jurisdiction.

How We Use Your Information

Here at SpinVoyage, we use your personal data for a number of legitimate purposes connected to running our casino and sportsbook. Our use of your information includes the following purposes:

• We verify your identity and age before allowing deposits or withdrawals
• We process deposits and payouts through our supported payment methods
• We detect and prevent fraud, collusion, software manipulation, VPN use and other forms of bonus abuse
• We personalise promotions, including our welcome package, weekly reloads and loyalty programme rewards
• We send you service-related communications and, where you have opted in, marketing messages
• We maintain records required by our Anjouan licence and applicable financial regulations
• We analyse gameplay data to improve our platform, including our more than 9,000 games from providers such as NetEnt, Evolution, Microgaming and Pragmatic Play

Our SpinVoyage platform enforces a strict one-account policy per person, household address, e-mail, telephone number, payment account, IP address and shared computer, and we use the data described above to detect any attempt to circumvent this rule.

Legal Basis for Processing

We process your data on the basis of contractual necessity, to provide the services you request when you register with SpinVoyage Online Casino; legal obligation, to comply with licensing, anti-money laundering and tax requirements; legitimate interest, to secure our platform and prevent fraud; and, where applicable, your consent for marketing communications, which you may withdraw at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies on spinvoyage.com to remember your preferences, keep you logged in, and understand how you interact with our site. Our SpinVoyage cookies also support features like the Bonus Map, Wheels of Fortune and personalised promotional offers. You can manage cookie settings through your browser, although disabling certain cookies may affect the functionality of our casino.

Sharing Your Information

We do not sell your personal data. However, we may share your information with the following categories of recipients, where necessary to operate our services:

• Payment providers and banking partners who process your deposits and withdrawals
• Identity verification and KYC service providers
• Regulatory authorities, including the licensing body in Anjouan, where legally required
• Fraud prevention and security service providers
• Game and sportsbook content providers, solely to the extent needed to deliver gameplay
• Professional advisors, auditors and law enforcement where legally obligated

Our SpinVoyage team ensures that any third party receiving your data is bound by appropriate confidentiality and data protection obligations.

Restricted Jurisdictions

We do not offer promotions or no-deposit bonuses to players from a number of jurisdictions listed in our General Bonus Terms, and we may process additional verification data to confirm your eligibility for specific offers, including our Install App, Email Confirmation and Phone Number Confirmation bonuses, which are available only in Cyprus, Malta and Canada.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterward as required by applicable financial, licensing and anti-money laundering regulations. Once retention is no longer required, we securely delete or anonymise your data.

Data Security

We at SpinVoyage apply technical and organisational measures designed to protect your personal information from unauthorised access, loss or misuse. All withdrawals at our casino pass through an internal audit, and access to personal data within our organisation is limited to staff who need it to perform their duties.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to respecting them. These rights may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain processing activities
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team at [email protected], and we will respond in accordance with applicable law.

Searching for SpinVoyage Casino Online

Players who look for spinvoyage casino, spin voyage casino, or search specifically for spinvoyage canada and spinvoyage casino in canada can be confident that spinvoyage.com applies the same privacy standards across our English and French localisations, both tailored for the Canadian market. Whether you reach us through spinvoyage login, spin voyage casino login, or by searching casino spinvoyage directly, this Privacy Policy applies equally to your account and your data.

International Data Transfers

As our operations and service providers are located in multiple countries, your data may be transferred outside your country of residence. Where this occurs, we take reasonable steps to ensure an adequate level of protection consistent with this policy.

Children's Privacy

Our services are not intended for anyone under the legal age for gambling in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that we have done so, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The English version of our Bonus Terms and related policies is definitive in the event of any discrepancy with the French localisation.

Contact Us

If you have questions about how we handle your personal data, or if you would like to exercise any of your rights described above, please contact our support team, available 24/7 via live chat or by e-mail at [email protected]. Our SpinVoyage support staff is available in English and French to assist you.